China Investigation Services

China Private Investigator – ZY Services

On the Ground Private Investigations in China

China Private InvestigatorChina Investigator / ZY Services is trusted by clients worldwide to deliver professional, “on the ground” investigations in China.

Our reputation for success and quality work is built on the expertise and local knowledge of our investigators

We conduct many types of investigations in China and provide our clients with the actionable information they need to make important legal or business decisions.  We conduct our investigations using a wide variety of resources, but always according to law.   We offer on-the-ground professional investigation services throughout China, with excellent customer service and accountability.

We understand your need for reliable, professional services, provided in a timely manner. We can communicate in English or Chinese. This allows us to fully understand your needs and to report our findings more clearly.

Tell us about your case.  We will recommend a strategy to accomplish your case goals in a legal and ethical manner.  We will work within the budget you set and keep you in the loop as your case progresses.  We pride ourselves on being responsive and focused on getting the results you need – quickly and confidentially.

China Investigations – How We Work With You

  • We listen carefully to what you say so we can understand your needs.
  • We offer recommendations suited to your needs and budget
  • We prepare an agreement, outlining what we will do and how much it will cost
  • We conduct a thorough investigation with the questions you need answered, as the central focus
  • We bill fairly and according to the agreed upon budget
  • We accept all major credit cards  China Investigator Credit Card Payments
  • All matters are handled with complete confidentiality, before, during and after the investigation
  • We do not do phone checks, bank checks or any other type of illegal search.  But we know how to get the information legally.
  • Our company motto is “Do the right thing for the right reason.”
  • Call us at +86-773-580-5515 or our US convenience number: +01-415-462-0505 (US # forwards to our main office in China)

News

Happy Chinese New Year
China Dating Scams & Fraud
Trends in Dating Fraud in China

Faq & testimonials

 

FAQ

Privacy Policy FAQ

Your Frequently Asked Questions About Privacy and Confidentiality

Please see our ZY Services Privacy Policy here.  If you have any other questions about the confidentiality of your information please contact us and we will be happy to answer them.

Thank you,

ZY Services / China Investigator

Office Hours and Holidays

Observed Public Holidays 2017 and 2018 (China):

ZY Services follows the statutory public holidays in China.  During holidays, our offices will be closed, but clients with open cases can reach the duty operative as needed.

Working Hours:

We work Monday through Friday, 8:30am to 5:30pm. Because of the nature of our work, we also cover weekends for many cases that require it and a duty operative will be available for you to contact during off hours, if your case is active. Check our Contact Us page for the current local time in China.

National (New Year) Day 1 Day January 1st
2017 Spring Festival* 7 Days January 27th to February 3rd
Qing Ming (Tombsweeping) Festival 3 Days March 31st to April 4th
Labor Day 3 Days April 29th to May 1st
Dragon-Boat Festival 3 Days May 27th to May 29th
Mid-Autumn (Moon) Festival and National Holiday 7 Days October 1st to October 8th
2018 Spring Festival 3 Days February 15th to February 22nd

*Spring Festival is the Chinese New Year and the most important of the traditional Chinese holidays, It owing to the difference between in the traditional Chinese calendar and ends with Lantern Festival which is on the 15th day. Chinese New Year’s Eve, a day where Chinese families gather for their annual reunion dinner, is known as Chú Xī or “Eve of the Passing Year.” Because the Chinese calendar is lunisolar, the Chinese New Year is often referred to as the “Lunar New Year”.

China Investigations FAQ – What We Do

Welcome to our China Investigations FAQ.  Here, we will try to answer some of your questions.  If you have questions that aren’t addressed here, please call us or write us.  Here is our Contact Us page.

Is my case confidential?

Yes, the information you provide us and the results of our investigation that we give you are confidential and just between us.

When you contact us, please tell us the best way for us to communicate… by telephone, message, email or via our online collaboration system, Basecamp.  On Basecamp, you can communicate with us, view and download our reports, photos, videos and other documents directly, bypassing the communication.  Basecamp uses encryption – the same standards used by banks to protect information.

Can we access telephone and bank records?

In China, phone records and bank records are private and can’t be obtained without a subpoena.   It is important to collect evidence legally, so that it can be used as evidence.  Our business is obtaining information and our experience allows us to recommend other methods to achieve the case goals that are legal, ethical and effective.

Do we need your contact information?

The short answer is, yes.  When we work with a client, we need to have an open relationship. We need to know who the person or business is and what their true goals are.  At the same time, you need to know that we will act professionally and with your best interest at heart. You also need to know that we will handle your information confidentially and with complete discretion. Once we feel comfortable that we know who you are and what you need and you feel comfortable that we will be able to provide you with the work product you require while keeping all information private, we can then work together effectively.

Conflict of Interest:

With new cases, we always review the information and parties involved to make sure there is no conflict of interest. An example of a conflict might be that we already have a current or former client relationship with another party in the case. In the vast majority of cases, there is no conflict. But if there is a conflict, we will advise the client with the new case of this and we will either refer them to another investigation company, or we will ask the client (and the former client) if they agree to our being hired for the case, if appropriate.

Are there cases that we can’t take?

Our company motto is “Do the right thing for the right reason.” When you contact us, the first thing we do is to inquire about the type of information you need so we can figure out the best way to get that information. We also ask about the nature of your case, as it is important that we do our investigations for a legitimate business or legal reason. In some instances, we politely turn down cases and explain why we can’t help.

Our clients need to have a direct relationship with the Subject of the investigation.  In the majority of cases, this is not an issue. There usually is a business or legal relationship between the client and the Subject. For instance, a company selling a product has a legitimate purpose in determining whether or not that same product is being knocked off and sold by another party.

In cases where there is not a direct relationship, we have to decline taking the case. An example of this can be found in domestic surveillance cases. We are hired by a wife to determine whether or not their husband is cheating on them. There is a legitimate legal reason for conducting the surveillance… providing the client with the information he or she needs to decide whether or not to divorce.  And there is a direct relationship between the client and the Subject. After the surveillance is complete, we are occasionally asked to conduct a background check on the “other woman”, with whom the husband is cheating. To do this, there needs to be a legal reason to develop this information.

Another example is when we are asked to help locate missing family members or friends. People have many different motives for not keeping in touch with each other, so we need to be sensitive to the privacy of the Subject, as well as the needs of the client. In these more personal cases, where we are locating someone and there is not a direct business or legal relationship, we must also respect the privacy concerns of the Subject. We do as much as we can to accomplish the goals of our client, within the confines of the law and respect for privacy.  We will give them your letter or message, or we will make an in-person request for them to contact the client. We have sometimes called the client and put them on the phone with the Subject.

What sources do we use in our investigations?

We use a variety of sources and methods when investigating cases and the key to our success is creativity and resourceful use of our connections with people in many industries. It is also important to always follow the law and to get the information our clients need for legitimate reasons, without compromising anyone’s privacy.

Testimonials

Melendez Associates, USA
“Great! Thank you! We will surely use your agency again.”

See our Reviews!

Locations We Serve

Anhui Province

Beijing Municipality

Chongqing Municipality

Gansu Province

Guangxi Zhuang Autonomous Region

Guizhou Province

Hainan Province

Hebei Province

Heilongjiang Province

Henan Province

Hong Kong Special Admin Region

Hubei Province

Hunan Province

Inner Mongolia Aut. Region

Jiangsu Province

Jiangxi Province

Jilin Province

Liaoning Province

Macao Special Admin Region

Ningxia Hui Aut. Region

Qinghai Province

Shaanxi Province

Shandong Province

Shanghai Municipality

Shanxi Province

Tianjin Municipality

Yunnan Province

Office Locations

Shanghai Investigation Office

Shanghai Office

THE HUB, 5F East Tower 3
No. 888 Shenchang Road
Minhang District,
Shanghai, China 201100


Tel: +86-21-2351-6391
[email protected]

Guangzhou Investigation Office

Guangzhou Office

Guangzhou City Development Plaza
25/F, No.189 Tiyu West Road
Tianhe District
Guangzhou, China 510620


Tel: +86-20-8718-1374
[email protected]

Guilin Admin Office

Guilin Admin Office

Great World Intelligence Building
38 Zhongshan Road, Suite 311
XiuFeng District
Guilin, Guangxi, China 541004


Tel: +86-773-580-5515
[email protected]